Shipping & Returns

At Stych & Loom, we are dedicated to delivering a seamless and efficient shopping experience.  Below, you’ll find all the necessary information about our shipping and returns policies, including processing times, delivery estimates, and how to handle returns or order-related issues.

Shipping

Delivery Times and Costs:
Our goal is to process and ship your orders as quickly as possible.  Delivery times vary based on your location.

 

United States:

  • Free Standard Shipping: Orders over $50 qualify for free standard shipping.
  • Orders Under $50: Shipping costs are calculated based on the item and delivery location.
  • Availability: We currently ship only within the continental United States.  Unfortunately, we cannot ship to Alaska, Hawaii, or U.S. territories at this time.

 

International Shipping:
We do not support international shipping at this time.

 

Order Processing and Delivery Timeline:
The total time to receive your order includes processing and shipping times:

  • Processing Time: Orders are typically processed within 1–3 business days.
  • Shipping Time: Delivery takes approximately 3-10 business days after processing, depending on your location.

 

Order Tracking and Notifications:
Once your order has been shipped, you will receive an email confirmation with the tracking details, allowing you to monitor your package's progress.

 

Taxes and Fees:
Sales tax will be applied to all orders shipped within the United States as required by law.

 

Address Changes:

  • If your order has not yet shipped, contact us immediately to update your delivery address.  We will do our best to accommodate your request.
  • Once your package is in transit, changes to the delivery address cannot be made.

 

Shipping Delays:
While we strive for timely delivery, delays may occur due to severe weather, public holidays, or unforeseen disruptions. We appreciate your patience and understanding in such situations.

 

Need Help?
For any shipping-related inquiries, please reach out to us at info@stychloom.com.  We’re here to assist you.

 

Returns

We want you to love your purchase. If you’re not completely satisfied, our hassle-free return policy makes it easy to get a refund.

Return Policy Details:

  • Eligibility: Returns are accepted within 30 days of purchase. Items must be in their original condition—unused, unwashed, and in their original packaging.
  • Process: To initiate a return, email us at info@stychloom.com and we’ll provide you with detailed instructions to complete your return.
  • Refund Timeline: Refunds are typically processed within 3–5 business days after we receive the returned item.

 

Exchanges:
We currently do not offer direct exchanges. If you’d like to exchange an item, please return your original purchase and place a new order.

Faulty or Damaged Items

We carefully inspect every order to ensure it meets our quality standards. In the rare event that you receive a faulty or damaged item:

  • Contact us at info@stychloom.com as soon as possible.
  • Provide your name, order number, and a brief description of the issue (photos of the defective item are helpful).

 

Depending on the situation, we will offer one of the following resolutions:

  • A replacement item shipped to you at no additional cost.
  • A full refund to your original payment method.

 

Refund Issues

If you haven’t received your refund within the expected timeframe:

  • Check your bank account for updates or pending transactions.
  • Contact your credit card provider, as processing times may vary.

If you still haven’t received your refund after taking these steps, email us at info@stychloom.com.  We will work to resolve the issue promptly.

Thank you for choosing Stych & Loom! We appreciate your support and look forward to serving you again.